What our customers say

Ross was exactly what you need in a plumber. Prompt and on time. Got the job done without fuss and a “can do” attitude. He gave us options and advice and fixed our issue that day without delay.

Chris Verco

Ross phoned before arriving to let me know he was on his way. Nothing was too much trouble. I was impressed by him filling the kitchen sink with warm water for hand washing before turning off the mains.

Linda Epton

Exceptional service to an urgent water leak. I highly recommend this company for their prompt attention to an urgent matter.

Carmen

Excellent work installing our gas cooktop and food waste disposer. On time, clean, efficient, friendly, helpful and very professional.

Richmond Villeran

Fitted me in the next day as I was on limited time. The plumber arrived ahead of schedule, removed his shoes to walk through the house, explained what needed doing and tidied up after.

Ian

They’ve done everything from a total bathroom remodel to improving the water pressure in my 1970s rainwater home. They’ve never said a job can’t be done. They always find a way to get it done.

Jayne FurlongDeputy Principal, One Tree Hill College

Even though my mother only speaks a little English, he was very patient and explained everything clearly to her. Quick installation and it all works perfectly.

Nick Wang

Rang on the 21st of December, the day before everyone closes for Christmas, and they fitted me in on the 22nd. He installed a brand new mixer at 3pm on a Friday. No more leaking tap.

Jeff

Phoned about a kitchen tap that wasn’t working on hot. They were easy to contact and very knowledgeable. The plumber was professional, arrived on time and cleaned up after himself.

Pat Sullivan

Caleb, our plumber, was knowledgeable and efficient. Maureen from the office was very helpful and even gave us some advice over the phone. Affordable and highly recommended.

Mele

At all times we were kept up to date with every aspect of the job, and if we had any queries the answer was only a phone call away. The trades people Ross’s Plumbing used were all of a high standard in work, personality and attitude.

Terry

Very happy with the service received. Efficient, and the communication between parties was great. I will recommend you to friends and will use you again.

Tracey McCarthy

Very professional at every point. The phone call was informative and helpful. The plumber was pleasant to deal with and completed the job quickly and efficiently.

Rosalind Daniela

Prompt and friendly service from a great plumber. We had a very high power bill, and Ross inspected every possible hot water issue before confirming the cause wasn’t the hot water.

Shona

Rang Maureen on Thursday and she arranged the fix for Friday afternoon. Scott and Amir arrived on time, fixed the problem, and the fix also improved my hot water pressure. A bonus.

Rob

I have always found the level of service very good from Ross’s Plumbing. Prompt, on-time service with good communication.

Steve Walker

So helpful and straightforward. They’ll do the job right, but let you know if there are cheaper options. A new washer on the hot water cylinder fixed a leak another company said needed a whole new cylinder. A saving of about $2000.

Lisa

I’ve used Ross’s Plumbing personally and as a property manager. From the office to the plumbers on the ground nothing is too much trouble, and one phone call is all it takes to get my plumbing problems sorted.

Julie WaltersRental Manager

I’ve used them for years for my home and tenants’ properties. One phone call and they take care of the rest, keep me informed, and coordinate all the trades. They do what they say.

Andrew McLean

Ross discussed what we wanted, gave us a quote and fitted in with our schedule around the kitchen installers. Very patient when the benchtop didn’t quite turn out and he had to come back.

Naomi ShowlerHowick

Right from the phone call to book a technician to the technician leaving, it has been the most pleasant experience. We’ve used your services for almost two years and have not once been let down.

Nola

We had Rob here today doing all kinds of jobs for us. What a pleasure. He was so willing and helpful, and a great asset to your company.

Nicky PhilcoxPowerhouse Civil Limited

Ross was so quick to respond, attended on time, let us know ahead of time how far away he was, and was an absolute pleasure to deal with.

M. Hurst

A very professional experience. Fixed the problem extremely fast, was courteous and cleaned the whole area when finished. Would hire again.

Susie McCorriston

Fast and friendly service. Caleb was such a polite and exceptional young man. Definitely my plumbing company of choice.

June

Friendly, fantastic customer service from the start. The supplier sent the wrong part on the first visit, so there was no charge. The problem was fixed not long after at a reasonable price.

Vicki

From the phone call with a very helpful lady to the plumber arriving in the time frame given. Virendra was very polite, explained what was wrong and cleaned up after himself.

Karlene

A first-rate and professional job, and great communication about timing that made coordination very easy. We’ll certainly be calling on your team again.

Pete

From the office to the quote visit, they kept in contact before, during and after. The service was excellent. Would highly recommend.

Judy

Very good service. Prompt and effective. Will definitely be back.

Steve

Kia ora. I’d like to acknowledge Caleb for his respectful and professional manner investigating a drainage problem, which turned out to be the dishwasher. He is a credit to your company. Ngā mihi.

Paula

So quick to respond and such an amazing job. From the booking to the onsite job and the advice given, I could not fault them.

Sue

The plumber was able to come the same day both times I have called. Caleb was very courteous and very thorough.

Greer

Very accommodating and friendly, with a reminder call beforehand. The bill came promptly and the price was very reasonable.

Tanya Cleland

Thank you for your prompt help getting someone to my house today. Martin was awesome and completed the job quickly and efficiently.

Cari

They turn up on time, they clean up after themselves, they charge a fair price. They’re easy to get hold of, they’re a family business, and I highly recommend them.

Steve ValeArdmore

Can’t speak highly enough of the team. Quick, efficient, on time, and affordable plumbing from real people.

Alan RaynerBarfoot & Thompson

Fast response, professional service and work, great people. I’ve recommended them to many of my customers.

Matt HollisAtomic Signs Ltd

From disconnecting and reconnecting our wetback to changing our taps, their service is professional, prompt and reliable. We appreciated being told when Ross was running ten minutes late.

Ian Waters

We greatly appreciated your prompt and excellent service, as well as the hot showers we’d missed. Will definitely recommend.

Ryan & Jacquelyn